Refund policy

Returns, Refunds, and 30-Day Home Trial

Try it in your own kitchen

We love our blender, but we understand that buying from a small company you haven’t tried before is a big decision. We’d like you to feel comfortable making it.

That’s why your new blender comes with a 30-day home trial, starting on the day it arrives. Make your favorite recipes and see how TORNADO fits into your daily life.

The 30-day home trial applies only to complete new blenders, subject to the conditions below. It does not apply to accessories or replacement parts purchased separately.

30 days at home

Your trial begins when your new blender is delivered. If it isn’t the right fit, contact us during those 30 days.

A prepaid return label

We’ll help arrange your return and send you a prepaid shipping label. Keep the original packaging and return all components.

A full refund

After we receive and inspect your return, we refund your original payment method. There are no restocking fees.

Questions? Let’s talk

If you need help with your blender or would like to arrange a return, please get in touch. We’re happy to help.

Email: info@tornadoblender.com
Call or text: 702 609 9696

Please contact us for return instructions before sending a product back.

Before you send it back

Please use the original packaging and include everything that came with your blender. A return is ineligible for a refund under the home trial if it is not shipped in its original packaging; it helps protect the machine on its way back to us.

Refunds are issued after receipt and inspection. Please allow an additional 2-4 days for the refund to appear. If you used a pay-over-time provider, your refund is processed through that provider.

Trial eligibility

Blenders damaged by accidents, altered, or abused are not eligible for a refund under the home trial. The serial number must not be removed or altered.

Discounted “Imperfect” units are excluded from the money-back guarantee. If you take your blender to a country or region we do not ship to, you cover all return shipping costs.

Separately purchased accessories and replacement parts

We do not accept change-of-mind returns for separately purchased accessories or replacement parts.

If your item is defective, arrives damaged, or is incorrect, contact info@tornadoblender.com or call or text 702 609 9696 so we can help resolve the issue. If we require the item to be returned, we will cover return shipping and provide return instructions.

If your delivery is damaged

If a package is visibly damaged, refuse delivery and let the carrier and us know. Please contact us promptly if you experience a problem with your order.

Support beyond your trial

Your blender includes a 5-Year Limited Warranty for the motor base. For $50, you can extend the same coverage to a total of 10 years from your original purchase date, at purchase or within 60 days.

Your legal rights

Nothing in this policy limits your rights or remedies under applicable law. The conditions and exclusions for our voluntary home trial do not remove those rights.